Des TraynorDes Traynor is the UX Lead at Intercom, a CRM & Messaging tool for web-apps. He speaks regularly at international conferences (such as FOWA, Lessconf, CS Forum, MIX etc).
"What do you mean improve? I charged him correctly didn't I?". My manager looked at me disappointed. "Yes, Des, you charged him correctly. But a vending machine can do that too. They show up on time, they're more accurate, I don't pay them by the hour and they're never hungover. Your job is to do something that a vending machine can't do. Your job is to make our customers happy. Give them a... Read More
