Janine Coover, Nick Gould This article was written by Janine Coover, Senior Usability Consultant at Catalyst Group and Nick Gould, CEO of Catalyst Group.
Online shopping is a great way to economize and reduce the stress of shopping, but shopping online for certain types of products can be harder than shopping in person. Recently, I looked at how well major online retailers (Macy's, Target and Overstock.com) facilitate shopping for a deceptively complex, though very common, item: a set of 300-thread-count, white cotton sheets for a queen-sized... Read More
